Cursed Carnival — Support

Contact

Something broken, an idea, a purchase that did not land? Write to knafouillan@gmail.com. This is a solo project, so expect a reply within a few days.

To make it faster, please include: your device (e.g. iPhone 14 or Pixel 7), your iOS or Android version, what you were doing when it happened, and a screenshot if you have one.

Frequently asked questions

I bought something and did not get it — how do I restore my purchase?

Open Shop → Restore purchases. The app asks your store — the App Store on iOS, Google Play on Android — for your purchase history and re-applies the Supporter Pack. Gem packs are consumable: they are credited once, at purchase time, and are not restored by design. If a gem pack was charged but never credited, email us with the store receipt (iOS: Settings → your name → Media & Purchases → Purchase History · Android: Play Store → profile → Payments & subscriptions → Budget & history) and we will sort it out.

The rewarded ad will not load.

Rewarded ads come from a third-party network and are not always available.

Check that you have a working internet connection — the game itself plays offline, ads do not.
Wait a minute and try again; ad inventory refills over time.
Force-quit and reopen the app.
Ads are always optional. Nothing in the game is locked behind watching one.

I lost my progress / can I play on another device?

Your progress is stored only on your device. There is no account, no login and no cloud sync, so progress does not travel between devices, and deleting the app deletes the save. Device backups do include the save (iCloud or an encrypted Finder backup on iOS, Google One / auto-backup on Android), so restoring a backup restores the game.

How do I reset my progress?

Open the gear icon on the Home screen → Erase progress and confirm. This wipes coins, gems, unlocks, achievements and statistics. It cannot be undone. Deleting the app has the same effect.

How do I turn off sound, music or vibration?

Gear icon on the Home screen. Sound, music and haptics each have their own switch, and the game language (English, French, Spanish) can be changed there too.

Do you collect my data?

No account, no name, no email. The ad network may use device identifiers to serve and measure ads: on iOS the advertising identifier is used only if you allowed tracking at the system prompt, and on Android you can delete or reset your advertising ID in Settings → Privacy → Ads. Personalized ads also follow the consent choice you made in the game. The full details are in the Privacy Policy.

The game is in the wrong language.

The game follows your device language when it can. Override it with the gear icon on the Home screen → language.